Jest Quest Apparel

Jest Quest Apparel – Shipping Policy

Last updated: 13 June 2025

1. Order Processing

  • Processing time: All in-stock items are made-to-order and leave our facility within 4 business days after your payment has cleared.
  • Business days are Monday–Friday, excluding U.S. federal holidays.
  • You will receive a shipment-confirmation email with tracking as soon as your order is handed off to the carrier.

2. Shipping Window & Delivery Estimates

  • We currently ship only within the United States (including APO/FPO and U.S. territories).
  • Once your parcel is in transit, please allow up to 7 business days for delivery.
  • Typical carrier estimates are 3–5 business days, but we quote a 7-day window to account for weather, peak-season congestion, or other carrier delays beyond our control.

3. Carriers & Services

  • Orders are shipped via USPS, UPS, or FedEx Ground. The carrier is selected automatically based on weight, destination, and speed.
  • All shipments include tracking. You can monitor progress through the link provided in your confirmation email.

4. Shipping Rates

  • Standard Shipping: Calculated at checkout based on cart weight and destination ZIP code.
  • We occasionally run free-shipping promotions; when active, the discount will apply automatically at checkout.

5. Address Accuracy

  • Please double-check your shipping address before submitting your order. Jest Quest Apparel is not responsible for packages delayed or lost due to an incomplete or incorrect address.
  • If you notice an error, contact us at hello@jestquestapparel.com within 12 hours of ordering; we’ll do our best to intercept the shipment, but cannot guarantee changes once processing begins.

6. Delivery Issues & Lost Packages

  • A package is considered lost if it shows no carrier movement for 7 consecutive business days after the last scan.
  • If tracking shows “Delivered” but you can’t locate the package, please:
    1. Check with household members or neighbors.
    2. Look for a notice of attempted delivery.
    3. Contact the carrier directly with your tracking number.
  • After completing these steps, email us at hello@jestquestapparel.com. We’ll file a claim with the carrier and arrange a replacement or refund as appropriate.

7. Returns & Exchanges

  • Returns ship back to our U.S. facility; customers are responsible for return postage unless the item arrived damaged or we made an error.
  • For full details, see our Returns & Exchanges Policy.

8. Service Limitations

  • We do not ship internationally at this time.
  • Expedited, overnight, or weekend-delivery options are not currently offered.
  • Holidays or severe weather may extend delivery times.

9. Contact

Questions about shipping? We’re here to help:
📧 hello@jestquestapparel.com

Thank you for choosing Jest Quest Apparel—we can’t wait for your new gear to arrive!